These Terms of Service ("Terms") govern your access to and use of the services and FamilyLink's websites (the "Services"), and any information, text, graphics, or other materials uploaded, downloaded or appearing on the Services (collectively referred to as "Content"). Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Services you agree to be bound by these Terms.

Basic Terms

You are responsible for your use of the Services, for any content you post to the Services, and for any consequences thereof. The Content you submit, post, or display will be able to be viewed by other users of the Services and through third party services and websites. You should only provide Content that you are comfortable sharing with others under these Terms.

You may use the Services only if you can form a binding contract with FamilyLink and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You may use the Services only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations.

The Services that FamilyLink provides are always evolving and the form and nature of the Services that FamilyLink provides may change from time to time without prior notice to you. In addition, FamilyLink may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and may not be able to provide you with prior notice. We also retain the right to create limits on use and storage at our sole discretion at any time without prior notice to you.

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by FamilyLink on the Services are subject to change. In consideration for FamilyLink granting you access to and use of the Services, you agree that FamilyLink and its third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.


Any information that you provide to FamilyLink is subject to our Privacy Policy, which governs our collection and use of your information. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to the United States and/or other countries for storage, processing and use by FamilyLink. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services and your FamilyLink account, which you may not be able to opt-out from receiving.

You can opt-out of most communications from FamilyLink including our newsletter, requests, etc.


You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. FamilyLink cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Content on the Services

All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content. We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Under no circumstances will FamilyLink be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.

Your Rights

You retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).

This license is you authorizing us to make your content available and to let others do the same. But what's yours is yours, you own your content.

You agree that this license includes the right for FamilyLink to make such Content available to other companies, organizations or individuals who partner with FamilyLink for the syndication, broadcast, distribution or publication of such Content on other media and services, subject to our terms and conditions for such Content use.

FamilyLink has an evolving set of rules for how API developers can interact with your content. These rules exist to enable an open ecosystem with your rights in mind.

Such additional uses by FamilyLink, or other companies, organizations or individuals who partner with FamilyLink, may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services.

We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.

You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and our third party partners. You understand that your Content may be rebroadcasted by our partners and if you do not have the right to submit Content for such use, it may subject you to liability. FamilyLink will not be responsible or liable for any use of your Content by FamilyLink in accordance with these Terms. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein to any Content that you submit.

FamilyLink gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software that is provided to you by FamilyLink as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by FamilyLink, in the manner permitted by these Terms.

FamilyLink Rights

All right, title, and interest in and to the Services (excluding Content provided by users) are and will remain the exclusive property of FamilyLink and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing in the Terms gives you a right to use the FamilyLink name or any of the FamilyLink trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding FamilyLink, or the Services is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.

Restrictions on Content and Use of the Services

We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services and to terminate users or reclaim usernames. Please review the FamilyLink Rules (which are part of these Terms) to better understand what is prohibited on the Service. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of FamilyLink, its users and the public.

FamilyLink does not disclose personally identifying information to third parties except in accordance with our Privacy Policy.

Except as permitted through the Services (or these Terms), you have to use the FamilyLink API if you want to reproduce, modify, create derivative works, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Content or Services.

We encourage and permit re-use of Content. The FamilyLink API exists to enable this.

You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, FamilyLink's computer systems, or the technical delivery systems of FamilyLink's providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by FamilyLink (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with FamilyLink (NOTE: crawling the Services is permissible if done in accordance with the provisions of the robots.txt file, however, scraping the Services without the prior consent of FamilyLink is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.

Copyright Policy

FamilyLink respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

We reserve the right to remove Content alleged to be infringing without prior notice and at our sole discretion. In appropriate circumstances, FamilyLink will also terminate a user's account if the user is determined to be a repeat infringer.

The Services are Available "AS-IS"

Your access to and use of the Services or any Content is at your own risk. You understand and agree that the Services is provided to you on an "AS IS" and "AS AVAILABLE" basis. Without limiting the foregoing, FAMILYLINK AND ITS PARTNERS DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security or reliability of the Services or any content thereon. FamilyLink will not be responsible or liable for any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, or any Content. You also agree that FamilyLink has no responsibility or liability for the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from FamilyLink or through the Services, will create any warranty not expressly made herein.


The Services may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by FamilyLink of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

Limited Use LICENSE

You may access FamilyLink features and its content only for personal and professional family history or genealogy research. Downloading of whole portions of any portion of this site for any purpose is absolutely prohibited. Resale of a work or database or portion thereof is also forbidden. Online or other republication of Content is prohibited except for personal use. Your subscription will immediately be terminated for any violation of this license. Legal action for injunction and/or damages may also be applicable.

Fees and Payments

FamilyLink subscriptions are continuous service memberships. Once you subscribe to the service, your membership will automatically renew and your billing choice will be charged based on the subscription type you have chosen and the then standard subscription rate. Billing charges will be processed within 24 hours of your initial order or renewal date. If your credit card is declined you will automatically be lowered to the monthly plan and billed at the current monthly price each month thereafter to avoid uninterrupted service. Any products included in your order that are not available for shipment within 24 hours of your order will be shipped separately with a separate billing, if applicable. Upon renewal, you will have 30 days subsequent to your subscription renewal date to cancel your subscription to receive a full refund. Subscription costs may be changed by FamilyLink at any time and each renewal of your subscription will be at the then standard renewal cost for the period that you originally selected when you subscribed.

From the United States, you may cancel by phone by calling FamilyLink at 1-888-518-2703 prior to the renewal date. International customers may also call 1-888-518-2703 during business hours or click here to request a cancellation.

You can cancel your subscription at any time; however, refunds will only be issued in accordance with our 30-day money-back guarantee within the first 30 days of your initial annual membership or within 30 days of an annual subscription renewal. No refund is available in the case of a gift subscription. All subscriptions begin on the day you register for the subscription Service, which is also the day you are given access to the subscription area of the Service. You may cancel your subscription at any time outside of the initial 30 days of your subscription or within 30 days of your annual subscription renewal; however, no refund will be made for unused time on your subscription. You will continue to enjoy access to the subscription Service until your current subscription period has ended.

Subscription costs may be changed by FamilyLink at any time and each renewal of your subscription will be at the then standard renewal cost for the period that you originally selected when you subscribed.

Communications and Contact Information

FamilyLink will inform you about changes in service, subscription renewals, and new product offerings by email or phone. You may opt out of this notification service by following the instructions in any email you receive or by telling one of our phone representatives that you do not wish to be contacted by phone. For further information on our use of member information, see the Privacy Statement on the Service.

30-Day Money Back Guarantee

FamilyLink offers a 30 day money back guarantee on all annual subscription memberships. If at anytime during your first 30 days of membership you are not satisfied with the service call us on our toll free number at 1-888-377-0588 and request a refund Upon request FamilyLInk will refund your total membership amount. This money back guarantee applies to all FamilyLink annual membership plans and does not apply to shipped products.

Limitation of Liability



Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Waiver and Severability

The failure of FamilyLink to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.

Controlling Law and Jurisdiction

These Terms and any action related thereto will be governed by the laws of the State of Utah without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings or litigation arising in connection with the Services will be brought solely in Lehi, Utah, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. If you are accepting these Terms on behalf of a United States federal government entity that is legally unable to accept the controlling law, jurisdiction or venue clauses above, then those clauses do not apply to you but instead these Terms and any action related thereto will be will be governed by the laws of the United States of America (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of Utah (excluding choice of law).

Entire Agreement

These Terms, the FamilyLink Rules and our Privacy Policy are the entire and exclusive agreement between FamilyLink and you regarding the Services (excluding any services for which you have a separate agreement with FamilyLink that is explicitly in addition or in place of these Terms), and these Terms supersede and replace any prior agreements between FamilyLink and you regarding the Services.

We may revise these Terms from time to time, the most current version will always be at If the revision, in our sole discretion, is material we will notify you via an @FamilyLink update or e-mail to the email associated with your account. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.

These Services are operated and provided by FamilyLink Inc. If you have any questions about these Terms, please contact us.

Effective: June 3, 2011

Thoughts or questions about these Terms? Please, let us know.

MyHeritage (USA) Inc.
2975 Executive Parkway Ste 310
Lehi, UT 84043